Length:
1 Day
Additional Work:
None
Level:
Awareness
Delivery:
Classroom
Venues:
In-House
Pre-Qualifications:
None

Course from £999.00

+ VAT per delegate

Regrettably, violence in the work place, particularly the retail environment is on the increase. This leading edge course is an interactive based course designed to give Supervisors, Managers and staff the theoretical, legal knowledge and practical skills to be able to resolve conflict and manage violence and aggression in the workplace. If you work in any customer-facing environment this course is essential.

  • Candidates are aware of the legal duties in relation to violence and aggression at work.
  • Candidates will be able to develop a company action plan relating to violence and aggression
  • Candidates understand the violent behaviour cycle and how it can affect staff, the client/customer
  • Candidates will be aware of a range of diffusion techniques, making them safer
  • Candidates can spot hazards within their company roles in relation to personal safety/violence and aggression.
  • Candidates can assess the risks and develop control measures.
  • Candidates are aware that safety is everyone’s responsibility.
  • Candidates can list personal safety guidance for a range of situations.
  • Candidates understand the importance of reporting violence.
  • Candidates are aware of the support available and required, following an incident.

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